After-hours call-out to Hunterville — no power to the house, made safe that night, repaired properly the next day.
The phone went at 9pm: no power to the house and a burning smell near the board. A real person answered, because that is the whole point of the line.
How it went
- Talked the family through staying safe before we left the yard
- On the road within the hour
- Fault isolated and everything made safe that night
- Back the next morning for the proper repair — tested and certified before we left
Made safe first, fixed properly second. Never the other way round.